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Refund Policy
This refund policy provides a comprehensive overview of the terms and conditions related to refunds and returns for ShreejiCrafts.com (“we,” “us”, or “our”). It applies to all the transactions and purchases made through our website. we encourage you to read this policy carefully to fully understand your rights, the process for requesting refunds, and your responsibilities. By making a purchase on ShreejiCrafts.com, you agree to adhere to the guidelines outlined in this policy.
- Domestic Orders Only: Refunds are available exclusively for orders within India as of now. If you have placed an order within India, you are eligible to request a refund under the conditions outlined in our refund policy. For orders outside India, please refer to our international shipping policy for more information.
- Non-Returnable Items: The following items are not eligible for return or refund, except in cases of defect or damage:
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- Products that are used, damaged, or are missing parts due to reasons other than our error
- Products with tampered or missing labels, tags, or original packaging.
- Item purchased during clearance sales, promotional offers, or special discounts
- Items marked as “final sale”, “non-returnable” or “non-refundable” at the time of purchase.
- Defective or Damaged Items: If you receive an item that is defective or damaged, please contact our customer support team within 7 days of receipt. We will provide you with instructions for returning the item and facilitate its return. Refund for defective or damaged items will be processed as follows:
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- If a Replacement Available: We will swiftly dispatch a new item to you.
- If Replacement Not Available: We’ll promptly issue a full refund including any applicable shipping costs.
- Non-Defective Returns: Please note that non-defective items are not eligible for return or refund. only defective items qualify for a return. If you receive a defective, damaged, or incorrect product, please provide an unboxing video. This will help us verify the condition of the item and expedite your return or refund request. We appreciate your understanding and cooperation.
Once we receive and inspect your returned item, we will process your refund within [X] business days and issue it to the original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
To request a refund, please follow these simple steps:
- Reach out to our customer support team at [email/phone] to let us know you’d like to initiate a refund.
- We will guide you through the process and provide instructions for returning the product
- Once we receive and inspect the returned item, we will process your refund promptly.
For any inquiries or additional assistance regarding refund, please contact our customer service team at infoshreejicrafts@gmail.com or you can call at [91+ 9319905799]. We are here to support and ensure your concerns are addressed properly.