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FAQ’s
1. What is Shreeji Crafts?
Shreeji Crafts is an E-marketplace where you will find curated artistic collection of traditional Indian décor for your home. We provide exclusive gifts for the occasions like wedding, birthday, baby shower, festivals etc.  Explore the beauty of India’s artistic legacy with us and transform your home into a heaven of warmth and tradition. Â
2. How can I place an order on Shreeji Crafts?
To place order from our exclusive collection, simply visit our website [Shreejicrafts.com]. Browse through our offerings, select the items you wish to purchase, add them to your cart. Once you’ve made your selections, enter delivery details and proceed to checkout.
3. What are the payment methods do we accept?
Along with major credit and debit cards we also accept PhonePe for Indian and Paypal for International buyers.
4. What is our Shipping and Production Policy?
We offer free standard shipping on all items, both domestically and internationally, with no minimum purchase amount required. For faster delivery, express shipping is available for a small free. Standard shipping typically takes 5 to 7 days within India and 8 to 12 days internationally. For Express shipping, delivery times are 2 to 4 days within India and 4 to 7 days for international orders.
Please note: Our typical production and packaging time is 1 to 2 days. However, during peak seasons, processing and delivery times may be longer than usual. We appreciate your patience and understanding.
5. How long does shipping takes?
Shipping time may vary depending on your location. Orders placed on weekends or national holidays will be shipped on the next working day. We recommend checking the estimate delivery time before placing your order.
6. What is our return/refund policy?
We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you are eligible for a return or replacement within 3 days of delivery. If replacement is not desired or feasible, we will process a refund to your original payment method once the returned item is received and inspected. To process a refund, we require an unboxing video of the item. Send the video on our support infoshreejicrafts@gmail.com. This policy helps us ensure that all transactions are handled fairly and efficiently.
7. How can I track my order?
After your order is shipped, you will receive a tracking number on your registered email address. You can use this number to track your package on our website or directly through the carrier’s site.
8. Do we offer bulk discounts?
Yes, we offer bulk discounts. Please contact us for more details.
9. Can I customize my order?
At this time, we do not offer customization option for our items. However, we are always looking to improve our services, so please feel free to share your feedback or specific needs. We may consider customization in future.
10. How can I contact Shreeji Crafts customer care service?
You can reach our customer care team by mailing us on infoshreejicrafts@gmail.com or you calling on our customer service number[91+ 9319905799]. Our representatives are available Monday to Saturday, from 10 am to 6 pm EST.
1. Custom and Import Taxes.
Buyers are responsible for any applicable customs duties and import taxes. Please be aware that we are not liable for any delays caused by customs processing.
2. Cash on Delivery [COD].
we offer two payment methods: Cash on Delivery (COD) and prepaid. COD is available exclusively for Indian customer, with a small convenience fee applied to COD orders. Customers outside India can opt for our prepaid payment method.
3. Express Shipping.
We partner with reliable third-party couriers to offer both standard and express shipping.
4. Domestic and International Orders.
We are pleased to offer our services to both domestic and international customers.
5. Product Categories.
Our range includes a diverse selection of categories, such as home decor, festival essentials, wedding items, embroidered clutches & potlis among others.